Privacy Policy

Kingtocar ("we") rents private vans with a driver in Thailand. This policy explains what personal data we collect, why, who we share it with, how long we keep it, and your rights under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

It covers:

• our website kingtocar.com
• the online booking app at pay.kingtocar.com/app
• the Kingtocar Android app (com.kingtocar.app), which opens the same booking pages
• chats and calls with our team

1. What we collect

When you book online (website, Android app, or an assistant such as ChatGPT or Claude using our booking tools)

• traveller name
• how to reach you: a phone number, or a LINE, WhatsApp, Telegram, WeChat or KakaoTalk ID, or an email
• email address (optional), for the booking confirmation
• number of adults and children, luggage, golf bags, strollers, wheelchairs and child seats
• pickup, drop-off and places to visit (place names, map pins or Google Maps links), dates and times, flight number and notes for the driver
• the IP address the booking was sent from (to stop repeated bookings and abuse), and which website button brought you to the booking

When you pay

• Card or PromptPay QR: you pay on Stripe's checkout page, which asks for your name, phone and email. We never see your card number. We keep the amount, the payment method, the status and Stripe's payment reference.
• Crypto (BTC / USDT): you send it straight to Kingtocar's own wallet. We record the transaction ID, the sending wallet address and the amount — these are public on the blockchain anyway.
• Cash, bank transfer or Wise: we record the amount and the reference.

On the day of your trip (only if you use these features)

• Location: when you tap "I've arrived" or call the van to pick you up, and you allow location access, your phone sends your position to your driver until you are on board. You can drop a pin or paste a Google Maps link instead. We keep only the latest position, plus the position you attached to that message.
• Photos and chat: photos you send (for example the exit gate where you are waiting) and your messages with the driver.
• Calls: your driver can call you through the app. Twilio connects the call and both sides see only Kingtocar's number. This works only with a Thai phone number.
• Your rating, comments, and change or cancellation requests.
• The van's position, sent from the driver's phone, so you can see the van coming.

When you contact us

• Your messages and what you tell us on LINE, WhatsApp, Telegram, WeChat or by phone.

On the website we also keep visit statistics — see section 5.

The app has no user accounts and no passwords. Your trip opens with a private link that contains a long random code. Keep it to yourself: anyone with the link can open your trip page.

2. Why we use it

• to quote a price, take your booking and payment, and send your confirmation
• to run your trip: assign the van and driver, help the driver find you, and let you and the driver reach each other
• to answer questions and handle changes, cancellations and refunds
• to keep trips safe and to prevent fraud and abuse
• to keep accounting and tax records
• to improve the website and measure our Google ads (website only)

We do not sell your personal data. The app shows no ads.

Legal basis: mostly to carry out our contract with you (your booking); also our legal duties (accounting and tax), our legitimate interests (safety, fraud prevention, improving the website), and your consent where it is needed — for example location sharing, which you can turn off at any time in your phone or browser settings.

3. Who we share it with

• Your driver sees your name, group size, language, places and times, flight number and notes for the driver, and on the trip day the photos, location and messages you send. The driver does not see your phone number, LINE, WhatsApp, Telegram, WeChat or email. The driver's job page closes 3 days after pickup.
• The van operator (a partner that supplies the van and driver) sees the trip details only — places, times, vehicles, flight number, number of people and bags — not your name or contact details.
• The Kingtocar team sees your full booking in our back office and gets job notices in the team's private Telegram group (with your name, contact, trip details and the pickup-spot photo you send).
• Service providers that work for us:
  • Cloudflare — hosts the website and app, stores bookings, chat and photos, and sends our emails
  • Stripe — card and PromptPay payments and receipts
  • Google — maps, place search and drive times (Maps, Places, Routes); on the website, Google Analytics, Google Ads and Google Fonts; and Gemini, to translate LINE messages into Thai for our team
  • Telegram — notices to our team
  • Anthropic (Claude) — our team's automated assistant, which helps read chats and job notices and prepare quotes and replies; a person on our team checks what is sent to you
  • Twilio — calls through the app and text messages to drivers
  • LINE, WhatsApp, Telegram and WeChat — when you chat with us there
• Public blockchains — if you pay in crypto.
• Authorities — when Thai law requires it.

Some of these providers may store or process data outside Thailand.

4. How long we keep it

• Bookings and payment records: kept for our accounting and tax records. There is no automatic deletion yet.
• Chat with your driver, photos and trip-day locations: kept with your booking. There is no automatic deletion yet — we delete them when you ask.
• Live location: only the latest position is kept; we do not keep a route history.
• Chats with us: LINE message history in our system is deleted after 1 year (except a short contact entry with your LINE name and latest message, which we delete when you ask). WhatsApp, Telegram and WeChat chats have no automatic deletion yet — we delete them when you ask.
• Website visit statistics (our own counter): deleted after 45 days.
• Stripe keeps payment data under its own policy.
• On your phone: the app remembers the trips booked on that phone (links only), an unfinished booking and which chat messages you have read. Clearing the app's or browser's data removes them.

5. Cookies and website statistics

• The website kingtocar.com uses Google Analytics and the Google Ads tag to count visits, taps on the call, chat and book-online buttons, how far people scroll, time on the page and which sections they view. Google sets cookies for this. We do not get your name, number or email from it.
• Our own visit counter records the event, page, language, the site you came from and your country — not your name or IP address — and keeps it for 45 days.
• The website remembers the language you chose in your browser.
• The booking app and the Android app have no analytics, advertising or tracking tools. The only cookie: if you open a booking link from one of our partner van operators, we remember that partner for 30 days so they get your job first. Google Maps runs inside the app pages.
• You can block or delete cookies in your browser settings, and manage Google ads at adssettings.google.com.

6. Your rights

Under the PDPA you can ask us to:

• give you access to, or a copy of, your personal data
• correct it
• delete it (except payment records the law requires us to keep)
• stop or limit using it, or object to its use
• send it to another service
• withdraw consent you gave, for example for location sharing

You can also complain to Thailand's Office of the Personal Data Protection Committee (PDPC).

To ask, message us (section 9) with your booking number (KT…). We may ask for the last 4 digits of the phone number you booked with, to check it is you. There are no accounts in the app, so there is no account to delete — just tell us which booking's data you want deleted.

7. Children

Kingtocar is booked by adults. For children we only ask how many are travelling and whether you need child seats — not their names. The app is not designed for children. If you think a child has sent us personal data, contact us and we will delete it.

8. Changes to this policy

When our service changes, we update this page and the date at the top. Please check it from time to time.

9. Contact us

Privacy requests and questions:

• LINE: @kingtocar
• WhatsApp: +66 84 709 3719

Booking emails come from [email protected], which cannot receive replies — please use LINE or WhatsApp.

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